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Returns & Refunds Policy
Returns & Exchanges
28-Day Guarantee
All Escort products and Accessories purchased factory direct are backed by a 28-day money-back guarantee. If you're not absolutely delighted with your purchase, you may return it for a refund.
If you feel that your purchase just isn't right for you, please fill contact us to determine whether your item is eligible for a refund and initiate the return process. We will get back to you with return instructions as soon as possible. Refunds are typically issued 7-10 business days from receipt.
Please note that return requests submitted outside of the 28-day guarantee period will not be honoured.
**Please be sure to obtain a return authorisation number before shipping your product back and clearly write it on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund.
Important notes:
Cobra is obliged by EU law to also refund initial shipping charges when you decide to return it. If you shopping from outside of the EU we will not refund the initial shipping charges. When returning a product to us, you are responsible for paying the charges sending it back to us.
We are not responsible for lost packages. We recommend using a shipping service such as DHL, UPS, Federal Express, or TNT that offers insurance and tracking on shipments.
Cobra does not accept returns of products purchased from other retailers or online sites.
Refunds
We assume no liability for purchaser error, Offers not provided at the time of purchase, or any other errors related to your actions or choices. If you have questions about an order that you have already placed, did not receive Products that you purchased, or questions about Products that you already own, please email us to contact us.
All of our products purchased factory direct come with a 30 day money-back guarantee. If you are not absolutely delighted with your purchase, we will take it back, no questions asked. You pay only the shipping. Please contact us to contact us. Custom installed systems may not be returned if the package has been opened.
*Initial shipping fees are not refundable.
EU Consumers. Right of withdrawal from their purchase, in the same conditions as set in the above section, i.e. without giving any reason, within 28 days from the date you or a person appointed by you, other than the parcel service provider, has received the goods (or, in case of an order comprising several parcels, from the receipt of the last parcels corresponding to that order). To exercise such right, consumers must inform Cedar by an unambiguous notice (i.e. by postal letter, telefax, or email) that he/she wishes to revoke the agreement. An email sent to contact support stating that consumer is exercising their right to revocation from an email address that the consumer may receive confirmation of receipt of such email. For meeting the deadline for withdrawal, it is sufficient to send out the withdrawal notice before the deadline expires