Refund policy

  1. RETURN / REFUND policy

We assume no liability for purchaser error, Offers not provided at the time of purchase, or any other errors related to your actions or choices.  If you have questions about an order that you have already placed, did not receive Products that you purchased, or questions about Products that you already own, please call our Customer Service Department, M-F 8am-5:30pm CST, at 773-889-3087. [INSERT TOLL FREE NUMBER WITH OPERATOR IN LOCAL LANGUAGE FOR EU CONSUMERS]

 

All of our products purchased factory direct come with a 30 day money-back guarantee. If you are not absolutely delighted with your purchase, we will take it back, no questions asked. You pay only the shipping. Please contact our Customer Service Department toll free at 773-889-3087, M-F 8am-5:30pm CST for return authorization. [INSERT TOLL FREE EU NUMBER WITH OPERATOR IN LOCAL LANGUAGE FOR EU CONSUMERS] Custom installed systems may not be returned if the package has been opened.

*Initial shipping fees are not refundable.

 

Notwithstanding the foregoing, in no event shall we be liable for any replacements, defects or other problems associated with purchases of Product through the Site after a period of thirty (30) calendar days has expired from the date of such purchase, as applicable.

 

EU Consumers.  Right of withdrawal from their purchase, in the same conditions as set in the above section, i.e. without giving any reason, within 14 days from the date you or a person appointed by you, other than the parcel service provider, has received the goods (or, in case of an order comprising several parcels, from the receipt of the last parcels corresponding to that order). To exercise such right, consumers must inform Cedar by an unambiguous notice (i.e. by postal letter, telefax, or email) that he/she wishes to revoke the agreement. An email sent to [INSERT ADDRESS AND TO WHOM] stating that consumer is exercising their right to revocation from an email address that the consumer may receive confirmation of receipt of such email. For meeting the deadline for withdrawal, it is sufficient to send out the withdrawal notice before the deadline expires.